Slow PLDT DSL Internet Connection – PLDT myDSL Sucks

  posted by: Dennis Aguilar



Slow Pldt dsl connectionThis will be another day of my PLDT DSL Nightmare. Its been almost 1 week and a half now and im still experiencing slow PLDT DSL Internet connection.  I just checked my internet connection speed and the download speed was just only 0.75 mb and upload speed was 0.50 mb.  Too Bad, very very slow internet connection.  Just a little bit faster than dial-up connection.  The average speed i can measure before was 3.65 mb  of download speed and 0.65 mb upload speed.   Watching a 5 minutes youtube videos take about 30 to 40 minutes to fully upload.  What da F*cK.  PLDT really sucks.

I remember about 5 months ago when we experienced super  slow PLDT DSL Internet Connection for almost 2 weeks.  Download speed was only 0.10 mb and upload speed was just 0.05 mb.   I can’t opened most of the websites and most of the time “Network Timeout” was displaying on my browser.  Our business which is Online Tutorial Center that uses video streaming was very much affected.  We received lots of calls from our korean clients and our business was closed for two weeks. Terrible.  We phoned PLDT customers hotline twice, thrice, and even 4 times a day for two weeks and nothing happened.  We didn’t even receive any feedback from their technicians.

I learned from a Korean friend that their country has the fastest internet connection.  Their average download speed is 22 MB and their average upload speed is 3.37 mb and yet they are only paying 1200 pesos montly if we convert it to Philippines currency.  Here is the screenshot of Korea’s Amazing Internet Connection.  Click on the image to enlarge.

Which country has the fastest internet connection

From the screenshot we can see how fast the internet connection in Republic of Korea.  However, Japan is the fastest if we consider the uploading speed.  But downloading speed is the most important.  Downloading 7 Gigabyte videos simultaneously only take about 5 minutes !!!   Watch the video below:

How about the downtime in Korea ?  I asked my korean friend and he said that the last time they encountered downtime was 10 years ago !!!  Wow, in 10 years time here in the Philippines, if you have PLDT myDSL or Digitel ISP, that would total to 2 years of downtime.  I don’t know when it comes to other ISP here in the Philippines like Globe, etc.. but i think they are just all the same.

Back to montly bill, i said a while ago that my korean friend only pays 1200 pesos monthly for the average downloading speed of 22 MB and average uploading speed of  3.3 MB.  How about my monthly bill? Our montly bill ranges from 10,500 to 11,000 for the average speed of 3.65 mb download and 0.69 mb upload.  I understand that our internet plan is business package, but do you think that its fair enough? Considering that the average speed is only 3.65 mb, considering that the speed always slows down just a little bit higher that dial-up connection, considering their OFF time, considering their low perfomance phone support and general problem-solving ability.  I think that the price is too way high for that kind of service.

How about PLDT’s myDSL Residential Package worth 1,995 ?  How much internet speed can you get ? PLDT offers 2.0 MB for that speed right ? and probably the average speed is  1.5 or 1.7 MB and possibly slows down to 0.5 mb download speed during bad days.

I understand that PLDT cannot match the internet connection speed in Korea because they are using fiber optics.  But i think PLDT should at least work on maintaining the speed that they offer and work on improving their service.  Slowing of Internet connection as slow as dial-up connection for almost 2 weeks just like im experiencing right now is totally unacceptable.  How about calling for 2 weeks on their totally useless customers hotline and completely ignoring your complaint?  PLDT myDSL really sucks !!!

How about you? Do you think you are also a victim of PLDT ?  I think i am.  I think NTC also sucks because they keep on ignoring the million of complaints from PLDT subscribers.   Write a comment below if you have the same experience with PLDT or any other ISP.


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90 Responses

Celestino Palco Says:March 12th, 2015 at 7:39 pm


Celestino Palco Says:March 12th, 2015 at 7:39 pm


pro pldt Says:August 18th, 2013 at 9:07 am

Oi mga ungas kyo at mga bobo supsupin nyo nlang titi ko mga gago..maganda ang pldt maganda at mabilis dsl nila gago

JohnOfBaguio Says:January 22nd, 2012 at 3:54 am

DAMN.. same problem here sa baguio(i dont know if ako lang), pero pag umaga stable tpos starting ng 4 onwards wala na.. disconnections and slow internet connection na.. Y_Y

Ronald Says:January 20th, 2012 at 7:53 am

true a very bad way for pldt to start 2012, parang binabawi nila ung mabilis na netspeed from holiday dec 2011 siguro sumobra sila sa quota sa babayaran sa international internet kaya bumbawi ngayon jan sa mga subscriber

jenny Says:January 18th, 2012 at 4:00 pm

TRUE! TRUE! PLDT MONOPOLY SERVICE SUCKS! they know i work from home, but they always make me work from the computer shop in the dead of night because i would lose my dsl for DAYS!

ask them for a bill adjustment for the days they could not deliver service, and tell them you paid the internet shops almost a thousand bucks for the service they did not deliver… and they give you a REFUND OF p100 BUCKS FOR ALL THE INCOVENIENCE and all the GRIEF THEY ARE CAUSING THE CUSTOMER!



EMILY Says:December 19th, 2011 at 7:10 am

if d nila ito na fix agad naku im sure wla sila customer natira….. bukas na bukas lipat ako…… sana d na lng kmi lumipat mas maganda pa globe kac d na ddc tapos 45kb+ pa wew….malas tlaga…
maganda lng tignan sa advertise pero pag gumamit kana tsak nag pota2x na..!!!

EMILY Says:December 19th, 2011 at 6:35 am

anu ba yan pldt. kami din 3 months pa always disconnect di ako maka concentrate ng laro dahil plagi dc…. araw2x tpos yung mga download ko always error dahil sa DC.. d nalng sana pldt tawag sa inyu kundi PLDC.. iddisconnect ko na tlaga tung pldt promise lipat sa iba… sayng lng bayad namin hina pa….. d talaga ako mag dadalawang isip na i disconnect ito… useless..

Davao ako..PLDT hmmp

anonymous Says:November 28th, 2011 at 12:45 am

I have nothing against pldt pero ito lang ha., ngayon active subscriber ng ng pldt., pero biruin mo, gumagamit na lang kami ng free trial vpn kahit na may pldt ., kasi naman palaging nadidisconnect ang putang inang pldt na kung meron naman super bagal pa, I dont know kong kami lang pero ilang beses na rin naming tinawagan ang kanilang customer service pero wala paring aksyon…. first 3 months pa lang namin pero siguradong ididisconnect na namin to…

PLDTisPLDT Says:November 5th, 2010 at 3:08 am

Nag pa disconnect ka nalang sana hehe … malamang d parin nawawala ung intermittent mo hehe nag stable lang yan as of now baka next day
Dead na yan hehe

D Says:November 4th, 2010 at 10:26 am

at last my dumating na tao from pldt , i mean “mga” tao , yung unang dumating kung ano ano lang kinalikot sa laptop ko like ipconfig bla bla , then sabi niya tatawag sya ng iba , then 2nd na tao pinalitan modem ko , then wala tlga . lastly my dumating ulet pinalitan ulet modem ko fortunately bumalik na connection ko and so far stable na sya . hirap sa pldt parang ung mga tao nila is wala din alam sa mga ginagawa or pag t troubleshoot ng problem/s =.=

PLDTisPLDT Says:November 3rd, 2010 at 11:17 pm

Mukhang Cable problema ni D inde slow dahil sa bandwidth..
kapag ganun ang problema

baka splitter,cbk,rj11 coroded na
check mo lahat nang inhouse wiring mo
pag sa tingin mo wala dyan ang problema
pa check mo cable oh kaya ung port

NGN kaba oh LEGACY ?

Lipat na kau ibang ISP hehe para bumilis ulit ung NGN

Alta`ir Says:November 3rd, 2010 at 9:59 pm

Mga Sir`s na may-complain sa PLDC, saan po area nyo. ako tondo manila area.

D Says:November 3rd, 2010 at 11:05 am

mag 1 week na problema ng connection ko is every 10-20mins mawawalan sya ng connection , as in irereset mo pa ung modem ng once or minsan thrice pa bago magkaron ng connection ulet . pag tumawag ka nmn sa 171 sasabihin lang ic check po yung prob , may dadating na tech support (pero wala nmn) , mag f file po kami bout sa reklamo nio , etc etc . geesh

Alta`ir Says:November 3rd, 2010 at 1:20 am

Same din ako ng na-experienced pag pasok ng oct. 2010. at may munting icafe business sobrang lugi na kaya GLOBE 3mbps na ako ngaun. PLDC not PLDT :)

PLDTisPLDT Says:November 2nd, 2010 at 1:50 am

^_^ 171 is open for your complaint, if you have a problem then call them .. :P

galit yata mga tao dito hehe


answer is yes! but ignored ! :P i guess

FUck PLDT INTERNET Says:November 1st, 2010 at 12:43 am



jaggy Says:October 28th, 2010 at 3:38 pm

ako din nakaka experince ng ganito sobra sobra ng nakakainis dahil sa intermittent at slow connection… 3mpbs ang net ko at nagbabayad naman ako sa tamang date at minsan nauuna pa ko dahil bago pa mag due date tumatawag na sila… ganito ba ang isusukli ng PLDT satin? id been 12 years subscriber kahit nung telepono pa lang PLDT pa rin at di nagbago tapos sa tagal ng panahon di nila i treasure ang loyal customers nila? hiyaan naman po sa inyo PLDT gusto po namin sa inyo pero kayo na po ata ang umaayaw sa amin sana lang kung maaari lang bigyan nyo ng halaga ang binabayaran namin at ang pagtangkilik namin sa sebisyo nyo wag nyo pong hayaan na tuluyan ng mawala sa inyo ang pinagkakabuhayan nyo… isa rin po akong namamahala ng maliit na hanap-buhay ng pagparenta ng computer… sana matugunan at maaksyunan ng maayos ang ating mga hinaing at problema… at para sa PLDT sana naman po kumuha kayo ng mga manggagawang masipag, tapat at alam ang ginagawa sa kanya kanyang larangan wag lang po yung basta “AYOS NA YAN” (Crab Mentality) dyan po kayo mawawalan at mauubusan ng tatangkilik sa inyo… umaasa po akong maayos din ang problema natin/kong kinakaharap… salamat po….

yhetredz Says:October 27th, 2010 at 5:15 am

buti pa kau my 190 speed kami dto sa bislig city surigao del sur so suck..mga technician sa pldt dto walang alam lagi nlng gumagawa ng report la namng progress…

bayag!! Says:October 25th, 2010 at 9:21 am

sana pwede masend or makita ng pldt management tong mga cnasabi ntin kc sobrang npaka bagal ng net nila mga putang ina nila!!dapat ibigay ang tamang serbisyo dahil nagbabayad tyo!!khit magka demandahan pa kmi ng companyang yan hayup na yan!!

ThePopev1 Says:October 23rd, 2010 at 6:38 pm

check this out

i was suggesting to my parents to get the 700+kbps

guess what they denied me cuz they think its bullshit!! fuck this

dnman ako mag react no kung ibigay kin ng DSL 300+ not 190kbps
i checked a speedtest everyday

lance Says:October 23rd, 2010 at 12:45 am

3 days ok na na experience na malapagong or malabulateng speed ng DSL minsan .90mbps pero chamba lng un papasarapin muna ako mya mya wla na putol na tas sooooooooooobbrrraaaaanngg kupad na na ung tipong page lng ng yahoo or google dpa mabuksan.. grabe pldt to kapal ng muka i advertise na high velocity internet samantalang ang kupad nmn.. pucha may pera nmn cgro cla bat d nila magaya ung sa korea or japan.. kung gnun kabilis worth it nmn bayaran kahit mahal.

james Says:October 22nd, 2010 at 6:29 pm

anung klaseng servisyo b meron tong pldt dsl????? hangang dito ba corrupt padin??? nagbabayad ng tama tapos ang servise lintik sa bagal??? hndi mgamit ng maayos tong lintik n internet n to….. tintamad n b kayo????? bkit hndi p kayo magsara???? kung hndi nyo n kaya…. ni ayaw gumlaw ng pinpanuod ko… kailangan ko to sa report hndi ko mpanuod…. ayus nyo buhay nyo!!!!

yapyep Says:October 21st, 2010 at 7:08 pm

denz…. oo nga alam mo naman kaya tayo nagpakapit dahil sa gustong magdownload.pero pag ganitong klase ng serbisyo eh.. rip off na yan.magbayad tayo ng husto di naman husto ang service nila.

Denz Says:October 21st, 2010 at 3:45 am

@yapyep…. Sobrang baba naman pala talaga ng DSL speed mo. Medyo mabilis pa ang dial-up ng mga 6kbps. Akala ko ok ung download and upload speed mabilis tapos ung loading ng mga websites ung may problema. Medyo kelangan mo nga mangulit sa PLDT nyan.

-Denz, admin

yapyep Says:October 20th, 2010 at 7:39 pm

thanks denz. pero nagkulang ako ng detalye. sa baguio ako. 2 months ko plang 1 mb residential.dati 125 kb ang download speed ko, ngayung past 4 days bumaba grabe 15 to 30kbps nalang ang speed ko. bakit ganun sabi ng pldt depende raw sa website. i tried different website mabagal pa rin.sabi nila pag okey ang speedtest di walang problema daw. eh sabi ko naman kung walang problema bakit bumagal.suspetsa ko kinokontrol nila or they are limiting it for whatever reason i don’t know. makes me piss.

heh Says:October 20th, 2010 at 2:00 pm

Doubt sa DNS lang un prob. For the last few days may topak nanaman MyDSL ng PLDT. un usual na 45 kBps nila, which is actually low: should be 50+ kBps, naging 30 kBps nalang. May problema talaga PLDT, pero ano magagawa natin? Ito na un isa sa pinaka matino d2.

Denz Says:October 20th, 2010 at 4:34 am

@yapyep….. Sa DNS ( Domain Name Server ) Setting lang yan. Change mo into Google Public DNS yung Setting sa router or sa computer mo. Yun Primary DNS mo gawin mong, tapos ung Secondary DNS mo gawin mong , try mo din ung OpenDNS, ndi ko alam kung alin ang mas mabilis sa dalawa,, depende kasi yan sa distance mo sa server. Bilis agad yan. Hindi ung mismong download speed mo ang tataas ha.., Yung page loading speed lang yung bibilis kasi mai improve yung translation ng Domain Name into IP addresses.

– Denz, administrator

yapyep Says:October 20th, 2010 at 4:04 am

pldt dsl ako. okey naman ang speedtest ko bakit mabagal ang download

janno Says:October 19th, 2010 at 6:55 pm

damn .24 mb/sec na ang connection ko magsimula kagabi holy f*ck!! tmwag ako sa tech sabi ppnta raw sana lang

Shan Says:October 18th, 2010 at 8:11 am

Slow internet connection? Frequent disconnection? Fake speed Ad? One thing comes in mind – PLDT MyDSL. Be ashamed you worthless PLDT DSL!

gwen Says:October 17th, 2010 at 9:11 am

anoba yan isang buwan na ganito ang connection na wawala grrrrrrrrrrrrrrrrrrrrrrrrrr asar hndi na maganga at makatarungan pa ang connection ninyo grrrrrrrrr asar asar asar talaga namumura na kami ng customer namin dahil sa buang na connection ninyo subra kaka wala palang after 3 to 5 minuts wala nanaman ang connection BULLSHIT TALAGA ANG PLDT GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

gwen Says:October 17th, 2010 at 9:02 am

asar talaga kayong taga pldt pabingi bingihan lang kayo sa reklamo ng mga tao sa inyo wag naman kayong ganyan lahat kami nag babayad ng maayos taos ang connetion ninyo putol putol hindi na nakakatuwa ang sirbisyo ninyo

gwen Says:October 17th, 2010 at 8:57 am

good day, isa dn ako sa matagal ng nag rereklamo sa connection ng pldt isang buwan kuna problema ko pati ang business ko lugi na dahil sa panay sunod sunod na nawawala ang connection namin, ilang times narin ako tumawag sa office nila ang sasabihin lang sakin restart ninyo ang modem pero kahit pa ilang restart ang modem walang ng yayari at pinag bago sana namanbigyan ninyo ng halaga ang mga customer ninyo pakingan ninyo kung ano ang mga hinaing lalo na sa mga nag business ng internet cafe kasi nawawalan ng customer masyadong na lulugi ang business sa katulad saming maliliit na business, sana naman pag tinawagan kayo bigyan ninyo ng reaksyon ang bawat tawag sainyo ako isang buwan mahigit na akong tumatawag sainyo pero walang ng yari ilang times na ako pabalikbalik sa office ninyo pero wala kayong pakialam sa mga reklamo ng customer ninyo at isa pa panay sabi ninyo cge pupuntahan kayo ng technician pero ilang weeks pa bago puntahan tapos sasabihin lang na walang problema sa connection pero panay on in off ano bayan wag kayong ganyan kasi kawawa kami sayang ang mga pinambabayad namin sainyo kung panay on in off ang connection namin sa pldt

PANGITMGAPLDT Says:October 17th, 2010 at 8:31 am

PLDT + PARANORMAL ACTIVITY = Perfect Match parang na poses na connection nyo d maka provide ng exact speed

PANGITMGAPLDT Says:October 17th, 2010 at 8:21 am

NEW PROMO nila 900 to 1299 with router ……LOL FAKE SPEED NILA!!!!!
WAG KAYONG KUKUHA ng promo nila sayang pera ninyo

Redhelix Says:October 17th, 2010 at 8:12 am

Same problem here hindi na mabilang call ko sa hotline nila naka pa upgrade pa kami ng speed ng dalawang beses from plan 880 to 990 to 1mbps plan 999 saka walang pagbabago mas ma buti balik na lng sa Lan internet same lng ang speed sobrang stupid ng service ang dali pa nilang sisingil ng monthly bill saka hindi naka provide ng good service DAMN FTW PLDT!!!!!

expandiXploZIon Says:October 17th, 2010 at 6:18 am

ah right this is philippines kailan ba uunlad ang pilipinas? sayang lang ang pagkamatay ni rizal kung gani2 lang naggagari satin sana nagpasakop lalang tau sa mga kano…. some bullshit’s…

expandiXploZIon Says:October 17th, 2010 at 6:16 am

damn! pldt suck…… taena nagbabayad ako ng 990 sa 568kbs… and 10kbs? what the hell!! there using a cheap utp cables? or tamad lang talga………!! please naman….. sulitin naman nyo ang bayad namin…. nagbabayad kami ng tama ibigay nyo rin ng tama ang serbisyo nyo…. BULLSHIT FUCK YOU!!!!!

FUTA KA PLDT Says:October 17th, 2010 at 3:39 am

Tang inumin ang serbisyo ng DSL hutaena 7kbs ang DL speed ko..ang speed sa plan ko 384kbs WTF!!!!!!! BAGUIO PA 2 AH mALAPIT P KAMI SA PLDT

pldt looser Says:October 12th, 2010 at 9:26 pm

grr….pldt dsl is really not worth it! for 2 yrs frequency of down time – average of 6 times a yr; duration of downtime = 2-3 weeks (slow internet connection and frequent – as in every 10 mins disconnection)! customer service = useless unless u speak with the supervisor! piece of advice…don’t go with pldt dsl!

Floyd Says:October 12th, 2010 at 5:12 pm

So tlga bang hindi recommended ang DSL? i mean, mas mabilis ba pag broadband? Kc 3 years ako. Smartbro subscriber ako dun sa Leyte, specifically s tacloban city. At ok nmn cla. But idk d2 sa Iligan City (Mindanao). Hmm.. May plano kc akong palitan nlng ung ISP ko.
3 months p lng ako sa PLDT. Then 1.5kphp lng babayaran ko this coming October 21. Kc nga may adjustment daw due to their faulties. So ang isa pang tanong ko is that, wala ba akong babayaran pag ipapaDC ko ung linya ko d2, tutal, KASALANAN din nmn nila kng bat gani2 ung naging resulta ng lahat… Imagine, Magbabayad ako for a SUCKY connection? FREQUENT DC’s every 15-30 minutes. Or worst, every 1 hour, 7-10 times na dDC. hah! take that PLDT. a big FUCK YOU on your Company… Douchebags! ~.~

Floyd Says:October 12th, 2010 at 5:05 pm

@TECHIE… BRO, I AGREE TO THAT… LOL!!!! Imagine, new subscriber lang ako d2 sa iligan city… At first, akala ko, ok PLDT d2, pero nung na install na ung linya namin, mejo ok pa for 3 days… flawless ang connection. Then all of a sudden, mga 5 days after ng pag install ng linya nila.. dun na nagcmula ang kalbaryo ko… nag ddisconnect na ung line every 20-30 minutes. Then hinayaan ko nlng muna, kc inakala kong baka may inaayos lng cla or w/e. Then nag isang buwan nlng eversince nung pag install ng linya namin d2, same pa rin na eexperience ko. HANGGANG NGAUN! pffff!!! 2mawag ako sa PLDT main. Basically, nag complain ako. Then gumawa dw cla ng report ukol d2. Then un, may tumawag na tech. d2 sa bahay. Ppunta dw at iccheck ung linya ko… Then after 2 weeks pa cla nakapunta T-T usad pagong ang mga pota. And e2 pa sabi nila… “Sir, cause po e2 ng mga sirang cable d2 sa location nyo”. WTF!!!!???? KUNG ALAM NILANG SIRA D2 SA LOCATION NAMIN… bat ininstall pa rin nla kahit na alam nilang sira ang mga cable? TUTAL NAG SURVEY NAMAN CLA B4 NILA ININSTALL UNG CONNECTION.. POTANG INA!!! Does this mean na wala lang pakialam ung mga contractor nila? Basta2 nlng cla mag iinstall ng linya kahit alam nilang cra ang mga cable ne2… T-T what a big FAIL for PLDT and their Techies.

Floyd Says:October 12th, 2010 at 4:48 pm

If sa inyo, weeks lng… SAKIN 2 MONTHS AND 14 DAYS NA…. FREQUENT DISCONNECTIONS!!! HUH!!!!! SA ISANG ORAS NA dDC ako for about 6-8 times… GANITO BA TLGA ANG PLDT? sad to say that they’r realy poor. kazillion times na akong nag complain, yet pabalik2 lng nlang cnsbi na aaucn nla ang connection or yet, line testing.. pero wala akong narreceive na feedback… To all those who are planning to set up an internet connection, I’m warning you, dont you ever eveeeeeeeeeerrrr CHOOSE PLDT AS YOUR ISP.

Aevol Says:October 11th, 2010 at 7:40 pm

Kung wala lang nagnanakaw ng bandwidth sana mas mabilis ang lahat ng may internet connection. report nyo ang lahat ng nagnanakaw ng bandwidth (unsubscribed customers that has internet that doesn’t pay for the internet connection), mas bibilis ang connection nating lahat.

AKSIYON AKSAYA Says:October 10th, 2010 at 9:41 am

Ating bansa internet speed me 384kbps pa. SA USA obsolete na ang 384 kbps. 1999 pa sa kanila na obsolete yun. atin dito 1 mbps sa USA 12 mbps pa sila ngayon dun sa DSL nila. compare mo gaano kahina dito.

kloud Says:October 7th, 2010 at 5:45 am

ok so nde lng pala ako nakakaranas ng ganitong problema, btw almost 1 yr na akong nadidisconnect, averaging once every 5~10 min. LANGHIYANG PLDT YAN! kala ko nung una dahil sa pc ko, ilang beses ako nag format, palit ng OS, pati pagbili ng bagong pc nagawa ko na. Putek pati ung mga wire ng modem at telepono pinalitan ko nren. At anu sabi ng Tech Support? “Sir talaga pong na didisconnect yan, normal lng po yan”… PUTANGINA ang galing! so gnun nlng un?

DAMNPLDT Says:October 6th, 2010 at 9:29 am

Fk this sht PLDT. I am under the plan 999 which is 1 mbps of PLDT connection speed, what the hell is the problem of this sht crappy connection? I tested my speed at and my connection is bellow 1 mbps its runnin around 0.30 to 0.80 but it was suppose to be 1 mbps and above. Damn, i am planning to change my ISP as soon as this sht continue happen. Anyone here who have a good idea what is better than PLDT connection? Mark the BAYANTEL an X cuz this is another crappy connection.

Bugoy Says:October 5th, 2010 at 9:05 pm

Ilang beses na akong tumawag sa tech nila… wala pa rin 2 months na d wala pa rin maski anino taga PLDT pumunta dito sa bahay namin. Ano ba yan mga taga PLDT mahiya naman mga tech’s nyo wala naman ibang maisagot at maibagawa troubleshoot pabalik2x lang… speedtest2x na yan at IPCONFIG alam na ng lahat nyan kasi na memorize na namin yan. bakit d kayo pumunta sa mga subscribers nyo para kayo ang tumingin. mga walang kwenta!

DAMNPLDT Says:October 5th, 2010 at 5:23 pm

Hey stop talking you stupid douchbag. I am sure your part of the pldt customer support so please dont cover up the PLDT, your not allowed here stupid!

The one who figured out why Says:October 5th, 2010 at 12:53 am

We can’t pressure PLDT with our problems because of the way it is structured. If you call 171, you’re probably calling a call center agent. The linesmen going to your house is with a union inside the PLDT company. They can’t be pressured even if they are slow to react. The people responsible for the customer feedback can only “analyze and relay” but they have to wait for the people who have the power to do something to react. The only way PLDT will react quickly is if they see a large part of their customer base change to a different ISP.

TECHIE Says:September 29th, 2010 at 7:19 pm

PLDT DSL service really sucks!!! ang hirap mag-ask ng assistance kapg me problem connection sa dsl… tatawag mga technicians nila kuno sa bahay then they’re going to close the problem ticket reported to them… i made follow-ups for consecutive days in 1 week through their hotline at iba pa yung pagpunta ko everyday sa pldt center nila. dun ko nalalaman sa customer rep nila sa service center na nako-close daw yung ticket. I really hated the way they handle the request for repairs. May pagka bastos pa yung mga technicians nila like they were thinking na most of their subscribers are “ignorant” when it comes to network connection or technical troubleshooting when in fact yung mga tao nila ang may pagka ignorante when it comes to handling technical issues.


Denz Says:September 25th, 2010 at 12:54 pm

@Paolo… What’s the problem of your DSL connection bro ?

Paolo Says:September 25th, 2010 at 9:59 am

I am also experiencing that kind of problem. I’ve been calling PLDT for about 4 days. And their customer service representative’s are not answering my call. I don’t know what to do. Can someone help me to fix my DSL connection?

FuckPLDT Says:September 24th, 2010 at 2:32 am

PLDT myDSL is fucking bullshit

THE END. Says:September 19th, 2010 at 10:50 pm

nakaka ranas din aq ngaun ng pag kabagal … bwiset .. put@#$ i@#@ng DSL yan … shetness .. hnd porket nahrap ang pilipinas eh … mahirap ng internet connection din ang i se serve nyo … mga unggoy!! hayst … shetness na talga … sana mapntahan nila ang website na ito ,,, at sana .. mapag isp isp nila na gawng matino ang serbisyo nila .. naging idol ko pa man din sila dahil dati uso ang ragnarok .. powtek …

William Says:September 12th, 2010 at 5:38 pm

Nilalagyan na tayo ng Bandwidths caps para makakuha sila ng mas maraming DSL subscribers!!! Bwiset na PLDT puro kau pagpapayaman!!!

Bogoy Says:September 10th, 2010 at 12:56 am

FUCK PLDT!!!! i’ve been calling their tech support but they kept hanging up on me!!!! BULLSHIT!!! PLDT SUCKS!!!! 3 weeks ng mahina net ko at lagi ga oops!!!!

Kevin Says:August 31st, 2010 at 3:00 am

YOU SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!PLDT DSL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIX IT

Kevin Says:August 31st, 2010 at 2:57 am

Bulshit…. Di lang bumabagal net.. nawawala wala pa..Hoy PLDT… ayusin nyo naman.. 2 weeks na ako nasisiraan ng bait dito… 2million thumbs down for the PLDT…. FUCK OF…. Sorry kung may mga nasabi akong di tama.. pero.. nakaasar na eh…. akalain mo.. 2 weeks na ganun, mabagal at nawawala wala…. DEIMN!!!!!!!!!!!!!!!!!!

adz Says:July 29th, 2010 at 8:44 am

according to pldt tech support, they are using fiber optics now. but doesn’t make any sense. the internet connection is still slow unlike before.

benny Says:July 28th, 2010 at 7:18 pm

Sa Kapayapaan, Canlubang shop ko. After storm basyang nakita ko tumagilid ang box ng pldt sa pader. Tanggal na mga wires sa loob pati ang grounding at parang sinadya dahil may mga electrical tapes na ang wires. After 3 days may umakyat at nagmamadali, lineman kaya yun? Di na siya bumalik hamggang ngayon. 2 weeks na dead ang phone pati dsl wala. Lugi na talaga.

ian Says:July 27th, 2010 at 9:03 pm

akala ko nuon sa PC ko ang problema, kaya nagtry ako iset-up sa isang bagong reformat na PC, ganun pa din… Nung unang kabit ok naman pero after 1 month, eto na ko namroblema… kaya eto hanggang ngaun, alang pagbabago sa bagal… buti na lng di ko pa pinadisconnect agad BayanDSL ko, kahit 1mbps lang speed, stable naman…

ian Says:July 27th, 2010 at 8:59 pm

ako naman downlod speed na nakukuha ko 0.38 mbps ang maximum at 0.21 mbps ang uplod speed.. nagsimula to nung July 9 bago pa nanalasa si Basyang.. hanggang ngayon ganito pa din status ng connection ko… tapos pag tatawag ka naman sa hotline-172, 15 minutes kelangang nakasalpak sa tenga mo yung phone bago sumagot ung tech-support.. kabisado ko na nga yung sinasabi ng computerized operator… hmp!! Pag naka-usap mo naman yung tech support sabihin gagawan nila ng monitoring report, for the past 3 weeks yun lagi sagot nila.. nakakabadtrip…

admin Says:July 27th, 2010 at 5:46 am

hehehe, L.A anong meaning ng DCSL ?

L.A Says:July 27th, 2010 at 4:14 am

Swerte p ung mga nakaka .50mbps …. saken nga .04 amp tapos ung upload ko .8….. parang tanga lng almost 3 weeks nang ganito samen…. the same with kriz… calling almost every hour… the same response ang n rereceive ko…. pang baragan… dapat DCSL to eh nde DSL… (>___<)

kRiz Says:July 23rd, 2010 at 10:01 pm

Im experiencing the same problem only about.. 1 week now..
im not getting what im paying for!
bad thing is.. when i try calling 171.. their customer service isn’t responding.. it just keeps saying that “OUR CUSTOMER SERVICE REPRESENTATIVES ARE TAKING OTHER CALLS AT THE MOMENT”..
i tried being AFK for about 30 mins and when i picked up the phone, same!”OUR CUSTOMER SERVICE REPRESENTATIVES ARE TAKING OTHER CALLS AT THE MOMENT”..
seems like they have no plans answering the calls,,

this suxx

i cant even post this message..!!!!! lucky me if i can post this in 100 clicks on “SUBMIT COMMENT” button..

willie Says:July 18th, 2010 at 6:19 am

one month and a week na fluctuating connection ko sa PLDT myDSL. But I experinced stable connection last wednesday when some areas do not have power….congested talaga ang lugar namin sa Canlubang…..paulit ulit lang tawag ko sa 172, una pinalitan modem, black with another black zyxel. Tapos pinalitan nung white.. autovolt daw un, pa dc dc pa din. Marami sila dahilan, minsan pa nga dahil daw sa underground cable, ruptured cable, etc etc, kung meron lang ako maipapalit……..any advice sa area ng Canlubang

Alex Says:July 17th, 2010 at 11:12 pm

Im with Digitel, same problem, drives me nuts…. no wonder noone wants to do business here, as soon as I can im out of this shithole.

tsss Says:July 13th, 2010 at 12:09 am

We are also encountering this kind of problem!!! PLDT fix this!!! Lame na ng ng customer service niyo, pati ba naman Service ng internet niyo! Grrr! sayang lang binabayad namin!

SmartbronowTHEBEST Says:July 12th, 2010 at 8:07 pm

SmartBro nlang kau.. wag ung usb.. ung may antenna kunin nyo ^^

richard Says:July 10th, 2010 at 7:38 am

this is so irritating. what’s wrong with PLDT? can’t they even do the courtesy to tell their clients that they’re experiencing technical difficulties. not because they’re servicing a 3rd world country doesn’t mean they have to provide the same!

jov Says:July 10th, 2010 at 12:06 am

We have to suck it up cuz we live in the philippines, poor country :(

Mike Says:July 8th, 2010 at 8:27 am

i too experience the same problem pldt sucks

Divine Retribution Says:June 5th, 2010 at 8:04 am

I think we, PLDT DSL users, should really change ISP right now! I’ve been experiencing intermittent connection since last year 2009 and up until now they have not solved this problem that makes us feel frustrated everyday! I am planning to switch to globe broadband ASAP.

For PLDT DSL people/employees: Do your job properly so customers like us won’t bug you anymore by calling and asking for the same question everyday! We understand that you’re all doing the best for both parties but unfortunately not all of us has the patience to wait.

chris Says:May 30th, 2010 at 7:48 am

me too having the same problem, even im calling pldt dsl hotline it seem they do nothing they always saying the restart the modem over and over again and even the the Level Up gaming company having the same issue look at this site

LB Says:May 26th, 2010 at 12:30 am

For the past two months I’ve been experiencing frequent disconnections from PLDT. When I mean disconnection, I mean using “ping -t” in the command prompt and getting “Request timed out”. You can try it yourself and see what I mean. Two or more of that line will mean disconnection from any program. It’s hard to notice it when you’re browsing but try playing or streaming anything and you’ll really destroy your day.

Called 171 as usual. Even got 2 visits from the technical crew.

First they blamed the router.

I initially suspected that they were disconnecting me for using a router. No problem (well, actually there is). I took it off the router and connected it straight to the computer. No difference.

Then they blamed the physical line in our townhouse complex.

Ok this one is fair game – if it was true. I had the wirings checked and tightened up as requested. Still nothing.

I’m trying to get a Shareit modem from Smart Broadband (Yes, I know I’ll be paying the same people) just so I can try broadband without the wires.

I know that things like this can happen in technology areas but I sure wish they were able to address it quicker and more effectively. Nowadays companies hire people who know nothing about technical stuff aside from knowing where to look in a manual.

BacolodSiomai Says:May 25th, 2010 at 8:52 am

I thought I’m the only one experiencing frequent disconnection marami rin pala.. Kung sino may alam paano maayos po toh… pwede nyo po ba ipaalam samin?? Thanks in advance.

ricspeed Says:May 25th, 2010 at 2:17 am

bweset na PLDT yan perwesyo talaga, DSLbiz yung account namin, 140kbps lang yung speed, tapos panay pa time out, dami nilang alibay kung ipa repair, deym PLDT.

taeaso Says:May 22nd, 2010 at 11:30 pm

bwisit na yan. pawala wala internet ng pldt lagi na lang pag cannot be displayed

Ziv Says:May 19th, 2010 at 6:52 am

PDLT internet services suck big time. We should get our money back for every hour that we loose on their promised “fast” internet services.

joana Says:May 16th, 2010 at 8:32 pm

grabe talaga ang pldt kami nga plan 4000 napakabagal parating page cannot be this played taz pagnanonood kapa sa youtube parating an erro occurred kaya nga po ung mga costumer namin parating nagrereklamo wahhhhhhhhh kaasar talaga hanggang kailan pa po ba e2 sana naman maayos na ito…please..

brian Says:May 11th, 2010 at 2:20 am

kainis ang pldt dsl plan 999 ako naka ilang tawag ako sakanila paulit ulit lang mga pinagsasabi ano ba nangyari bakit biglang nag fluctuate yung connection ko sa torrent download speed ko is 150kb/s mamaya lang magiging .1kb/s or 0 na kahit sa browser ganun din ayaw ma access sobrang bagal tapos mamaya ng onti eh babalik sa normal speed na 1mbps may topak pldt ngayon kurakot talaga. nagbabayad naman kami monthly ano paba kulang dun? kinukurakot niyo lang pera namin. 2weeks natong ganito bago mag umpisa yang voting system sa election kakainis.

guettler Says:May 10th, 2010 at 7:14 pm

grabe kabagal ngayon ng PLDT parang dial up lang eh amf

jerald Says:May 8th, 2010 at 8:27 am

its been 2 nights tonight that i’m experiencing low internet connection when the time reach 11:00 PM

Gorio Says:April 30th, 2010 at 5:37 am

Well all of us we have a complain. PLDT really had a slow internet connection compare to the more advance countries like USA. When I went their in the US last Decmber. The speed of their residential internet connection is amazingly fast 12 MBPS. Here in our country it’s just 1MBPS. So I conclude that we are behind 13 years in terms of internet speed. It’s so ironic that they are advertising hi-velocity broadband internet yet it is slow. PLDT delay SL. dapat yan…

admin Says:April 25th, 2010 at 3:16 am

I have only one advice, if you’re going to change ISP, don’t subscribe to DIGITEL because i also had bad experience with that ISP. Actually, even worse than PLDT. I haven’t tried Globe’s Internet, maybe you can try it. However, ask your friend or research first before trying Globe ISP….

drix Says:April 23rd, 2010 at 12:28 pm

Me too, for more than a month now, I’ve been experiencing this nightmare, they sucks, in my case, the connection fluctuates – but 80% of the time its so slow!

Ritche Says:April 15th, 2010 at 7:09 am

Yes. I have been having problems with pldt dsl for 3 weeks now. Im planning to change my ISP but still do not know the best ISP in my area. Im from Las Pinas. Any idea??

Claude Says:April 7th, 2010 at 3:50 pm

Hi, im currently experience the exact same problem with PLDT MyDSL, my internet last week was on a decent 2-3Mbps average but i was complaining about horrible disconnects / intermitent connection. Their solution? Throttle my internet so that my net becomes “stable”. I am planning to change ISP asap unless they change their service immediately. We really should expose PLDT to everyone about how sucky their service is so that they could take a serious hit on subscribers

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